RoyalPanda Casino Privacy Policy

At Royal Panda, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access and use our services at royalpanda.com. We encourage you to read this document carefully before using the RoyalPanda Casino platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood the terms set out below.

Who We Are

We are Royal Panda Ltd., a company registered in Malta under registration number C58222, with our registered office at Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. We operate as part of the LeoVegas Mobile Gaming Group, which is itself a member of the MGM Resorts International family. At RoyalPanda Casino, we hold a corporate group licence issued by the Malta Gaming Authority (MGA/CRP/237/2013), ensuring our operations are fully regulated and transparent. For data protection matters, you may contact our Data Protection Officer directly at dpo@leovegasgroup.com.

What Information We Collect

When you create a Royal Panda Casino login, interact with our platform, or contact our support team, we may collect and process the following categories of personal data:

Personal Identification Data

• Your full name, date of birth, and national identification details
• Contact information including email address, phone number, and postal address
• Username and rTAF&WX54X2KJabW you use to access your RoyalPanda login
• Identity verification documents as required by our KYC and AML obligations

Financial Data

• Payment method details including card information, e-wallet accounts (Skrill, Paysafecard, etc.)
• Transaction history including deposits, withdrawals, and bonus activity
• Information related to Royal Panda Casino bonus usage and wagering

Technical and Behavioural Data

• IP address, browser type, device type, and operating system
• Session data, login timestamps, and pages visited on our RoyalPanda Casino mobile and desktop platforms
• Game activity, including games played, stakes placed, and outcomes
• Data collected via our Royal Panda Casino app and RoyalPanda app when accessed on mobile devices

How We Use Your Information

We use the personal data we collect for a number of legitimate purposes. At RoyalPanda, we process your information to:

• Create and manage your player account and Royal Panda casino login credentials
• Verify your identity in compliance with licensing requirements under the Malta Gaming Authority
• Process deposits, withdrawals, and payments across all accepted currencies (USD, CAD, EUR, NZD, NOK, INR, BRL, and others)
• Deliver the Royal Panda Casino welcome bonus, free spins, and any other promotional offers you opt into
• Administer our Royal Panda Loyalty Club and VIP Programme, tracking your activity to assign appropriate rewards
• Provide customer support via live chat, email at help@royalpanda.com, or phone
• Monitor transactions and gaming behaviour to fulfil our responsible gambling and anti-money laundering obligations
• Improve and personalise your experience across our Royal Panda online casino platforms
• Comply with applicable laws, regulatory obligations, and requests from competent authorities

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity – Processing is required to fulfil our obligations to you as a registered player at our Royal Panda online casino
• Legal obligation – We are required to process certain data to comply with MGA licence conditions, AML laws, and responsible gambling regulations
• Legitimate interests – We may process data where it is in our legitimate interest to do so, such as fraud prevention and security monitoring
• Consent – Where you have provided explicit consent, such as for marketing communications or use of non-essential cookies

Sharing Your Personal Data

We do not sell your personal data to third parties. However, at Royal Panda Casino, we may share your information with trusted third parties in the following circumstances:

• Group companies – Your data may be shared within the LeoVegas Mobile Gaming Group and MGM Resorts International for operational, compliance, and support purposes
• Payment processors – We share necessary financial data with providers such as Visa, Mastercard, and e-wallet operators to process your transactions
• Game providers – Partners such as NetEnt, Evolution, Pragmatic Play, Play'n GO, and Microgaming may receive technical session data to deliver their games
• Regulatory and ADR bodies – We cooperate with the Malta Gaming Authority, eCOGRA, and Blexr/CasinoReviews as required by our licence
• Legal authorities – We disclose information when required by law, court order, or to protect the rights and safety of our players and staff

Cookies and Tracking Technologies

Our RoyalPanda Casino platform uses cookies and similar tracking technologies to enhance your experience, measure site performance, and serve relevant content. Essential cookies are always active, while analytics and marketing cookies are used only with your consent. You may manage your cookie preferences through our cookie settings tool at any time. For full details, please refer to our dedicated Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In particular, we are obligated under our MGA licence to retain transaction and account records for a minimum of five years following account closure. Where data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data held by us at RoyalPanda Casino:

• Right of access – You may request a copy of the personal data we hold about you
• Right to rectification – You may ask us to correct any inaccurate or incomplete information
• Right to erasure – You may request that we delete your personal data, subject to legal retention obligations
• Right to restrict processing – You may ask us to limit how we use your data in certain circumstances
• Right to data portability – You may request your data in a structured, machine-readable format
• Right to object – You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at help@royalpanda.com or reach our Data Protection Officer at dpo@leovegasgroup.com. We will respond to all verified requests within 30 days.

International Data Transfers

As part of the LeoVegas Mobile Gaming Group, we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards — such as standard contractual clauses approved by relevant authorities — are in place to protect your data in accordance with applicable privacy laws.

Security Measures

We take the security of your personal data seriously. At Royal Panda, we implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, and strict internal access controls. Our RoyalPanda Casino mobile app and desktop platforms are built with security as a core priority.

Restricted Jurisdictions

Our services are not available in certain jurisdictions, including Afghanistan, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, the United States, Yemen, and Curaçao, as well as any other jurisdiction where online gambling is prohibited by local law. We do not knowingly collect personal data from individuals located in these territories.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the Royal Panda Casino platform or by email. Continued use of our services following notification constitutes your acceptance of the updated policy. The current version of our Terms & Conditions is v2.6.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data at RoyalPanda, please do not hesitate to get in touch. You can reach our support team at help@royalpanda.com or by phone at +46 8 124 11 401. For data protection enquiries specifically, contact our DPO at dpo@leovegasgroup.com. You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have not been respected.